Regarding the storage of logs of user communications, the social messaging giants further said, “While traditionally mobile carriers and operators store this information, we believe that keeping these records for two billion users would be both a privacy and security risk and we don’t do it.”
There were also several concerns and questions being raised if WhatsApp and through WhatsApp even Facebook could see the location of the user. Also, information such as the shared location of the user could be read, accessed, stored, and processed by the social networking giant. But WhatsApp also clarified concerns regarding the location by stating it couldn’t see the shared location of users and neither could Facebook. The platform underlined that when someone shares a location on its app, it’s end-to-end encrypted.
We want to address some rumors and be 100% clear we continue to protect your private messages with end-to-end encryption. pic.twitter.com/6qDnzQ98MP
— WhatsApp (@WhatsApp) January 12, 2021
Although, the app did accept it does track the user’s IP address to track and find the precise location information of user devices. The app said, “Even if you do not use our location-related features, we use IP addresses and other information like phone number area codes to estimate your general location (e.g., city and country). We also use your location information for diagnostics and troubleshooting purposes”.
About the concerns regarding the personal contacts being shared by WhatsApp to Facebook, it clarified here as well stating that “When you give us permission, we access only the phone numbers from your address book to make messaging fast and reliable, and we don’t share your contacts lists with the other apps Facebook offers.” This clearly makes it clear that WhatsApp doesn’t and won’t share the contact details of the users as well.
Not just the personal chats, but even group chats are end to end encrypted according to the latest release from WhatsApp. It said “We use group membership to deliver messages and to protect our service from spam and abuse. We don’t share this data with Facebook for ads purposes”
WhatsApp also answered questions about business operations taking place through the app, as it said “Some large businesses need to use hosting services to manage their communication. Which is why we’re giving businesses the option to use secure hosting services from Facebook to manage WhatsApp chats with their customers, answer questions, and send helpful information like purchase receipts”.
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