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Reliance Jio: Frequently Asked Questions (FAQs) with Answers

Yesterday (September 1, 2016) at Reliance Industries Ltd. AGM (Annual General Meeting) in Mumbai, Mukesh Ambani official launched Reliance Jio services in India. Reliance Jio is the most trending topic over the internet from last 2-3 months. Everybody is confused and some are even not aware of it. Many people are asking this and that, so to make it easy for you, we have summed up every question asked about Jio into FAQs. Below is the list of FAQs with answers, read it out:

Reliance Jio FAQs:

Q1) What is Reliance Jio?

Reliance Jio, or officially known as Reliance Jio Infocomm Limited (RJIL), is a service provider for mobile networks, broadband services and digital services in India. Jio claims to be the only true provider of 4G LTE services pan-India. The services were launched in the beta phase for Jio’s partners and their employees on the 27th of December 2015, on the eve of the late Dhirubhai Ambani’s birth anniversary. On September 1, at the Reliance AGM, chairman Mukesh Ambani officially launched the services.

Q2) Will the Jio SIM be available for everyone without any linking to specific OEMs/Phones? If so, by when

Starting September 5th 2016, Jio will be made available for everyone regardless of the phone they own. However in order to activate the services on the SIM, it’s imperative that one has a VoLTE enabled phone to be able to make calls and 4G supported phone to be able to use mobile data.

Q3) I have just 4G support but no VoLTE on my phone. Does this mean I cannot make calls?

Download the JioJoin app and you can make voice calls via the app. This is a workaround for phones that do not have VoLTE. But having 4G support will be the basic prerequisite.

Q4) Is this a commercial launch or the preview stage is still ongoing?

Jio’s Commercial launch will happen on 1st January, 2017 when subscribers can avail the listed plans. It is the preview stage until 31st December 2016 during which users can avail unlimited Jio services free of cost.

Q5) Will I need to generate a code to get the Jio SIM even now?

NO, not anymore as the Jio WELCOME OFFER will start on September 5th. We even enquired in few stores already and they confirmed there is no need of a code. However, there is a huge rush for the SIM cards and many stores have started a token system to issue the SIM.

Q6) Will existing users unlimited data and apps subscription will be extended till 31st December?

YES, if you are an existing Jio Preview Offer customer then you will be automatically migrated to the Free Welcome Offer on 5th Sept, 2016. Hence, you will continue to enjoy unlimited services and access to Jio premium apps till 31st Dec, 2016.

Q7) Is data UNLIMITED in the Welcome Offer?

Actually not. Only 4GB per day will be available at true 4G speeds after which it would throttle to 128 kbps.

Q8) Will there be any Roaming charges on Jio?

Nope, there will be no roaming charges on the Jio SIM. All INDIA roaming is FREE.

Q9) What are the charges for Calls and SMS?

For certain plans there is a SMS limit but for others it’s practically free. Voice calls are always free for all plans and there are no charge towards voice or the data used to make 4G voice calls. Refer to the below illustration for the plans

Jio 4G Tariff Plans

Note: Prepaid packs with denominations Rs. 19, Rs. 129 and Rs. 299 cannot be availed as a First recharge by new subscribers.

Q10) What if I exhaust my usage? Are there any add-on packs?

Yes there are, as stated below (For Prepaid users):

Jio Prepaid Addon packs

Q11) Will MNP be supported? If so starting when?

Mobile Number Portability aka MNP will be supported by Jio but only after the commercial launch happens in 2017. It will be the same standard procedure as followed for/by any other service provider at the moment.

Q12) What kind of speeds can be expected on the Jio network?

Jio officially states that they can go upto as much as 135Mbps but this completely depends on your location, user density and how much Jio will scale themselves. In our usage until now, we’ve seen speeds shoot upto 70Mbps and also go down at times to as low as 1Mbps. Hence it’s not assured what speeds you’d get being where.

Q13) What sort of network is needed for Jio?

4G is the basic level. Jio officially states that they are also ready for the next two generations (5G & 6G) as well which is a great news.

Q14) Where can I get myself a Jio SIM?

Click here to know of a Reliance Digital store or Digital Xpress Mini near you to get a Jio SIM. Make sure to carry 2 passport size photos and a valid ID proof (preferably Aadhaar Card, Voter ID)

Q15) There was some kind of WiFi Hotspot device from Jio. Is that still on?

Yes, Jio has also launched a JioFi MiFi 4G router that works as a portable Wi-Fi hotspot and provides seamless connectivity to 2G/3G devices. JioFi is now priced at 1,999 INR as compared to 2,899 INR earlier.

Q16) How about LYF phones on preview offer?

There is some word floating that there could be extensions of the offer for early adopters but we will wait to see. Many LYF users are already getting messages to start recharging as the preview offer would end on a stipulated date according to their activation date. LYF phones are now available for as low as Rs. 2,999 and their feature-rich devices are priced between 3,999 – 5,999 INR.

Q17) Are there any other special offers apart from free calling?

  1. Subscription to all Jio apps will be FREE during the Preview/ Welcome offer period
  2. Upon commercial launch there are certain Free GB offers for certain plans as a part of Jio Hotspots
  3. No price bumping or changes during national holidays and festivals
  4. Student Offer – All students with a valid student ID card will get 25% additional 4G Wi-Fi data benefits on the tariff plans

Q18) How long does it take to activate the JIO SIM?

Jio has already started sending SMS to pending activations that they’ve received an overwhelming response and a delay should be expected in the activations. What used to take a day or two few weeks ago is now taking anywhere from 5-15 days. Post commercial launch, Jio has announced that activations will happen literally in minutes with the e-verification support linked to Aadhaar card and CAFs which is good news.

Q19) What and how is the network coverage across India?

Jio claims to have captured coverage in all of the major cities (18,000) and town which has now hit upto 70-80% and should rapidly cover more in the coming months. Jio stated they’re also targeting 2 lakh villages too to provide coverage.

Q20) The plans mention unlimited data during the night. Are there any specific conditions for this?

All downloads will be free during the night-time, i.e. between 2AM – 5AM

Q21) Are the Jio apps any good?

Most of them are good. We for one love the JioMusic, JioTV and JioCinema that offer lots of latest content that one can use. Other Jio apps include: JioJoin, JioDrive, JioMoney, JioSecurity, JioMags, JioXpressNews, JioChat which all can be easily accessed using the MyJio application.

Q22) Would there be any home internet options?

Yes, this is one of Jio’s big plans for the future where they aim to provide speeds of 1Gbps with the launch of its fiber to the home (FTTH) services. This will be initially available for top cities and enterprise services.

Q23) How is the customer care of Jio?

It has been good so far but the wait times have started progressively increasing which was obvious. One has to see how Jio scales this up. It is also announced that Jio’s Platinum customers will get to video-interact with customer care that would bring in enhanced experience and expedited issue resolutions.

For any issues or complaints, you can call us on 198 (from your Jio SIM). For any other queries support on Jio services, call us on 199 (from your Jio SIM) or 1800-88-99999 (from any other number).

Q24) Are there any corporate plans on offer?

There is no particular corporate plan as such but Jio has stated that there will be certain plans aimed at small business enterprises and start-ups that will enable them on the digital front to help them grow faster.

Q25) Should I go for it?

Reliance has done what they do best – offer a dream that sounds too good to be true. But it actually seems to be happening. The network still has some major glitches which need to be fixed, which is partly a reason why it is being offered for free until 31st December. So if you have a dual-SIM phone, sure, go for it. It doesn’t hurt anyone since it’s free. But wait for it to launch commercially on January 1, 2017 before you make it your primary network of choice.

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Hope you found the above FAQ useful. Are you currently using Jio or looking forward to get a free Jio SIM for yourself on Sep 5th? If you’ve any other queries then do share them in comments section below and we will try to answer them. Till then, Jee Bhar Jio.. Kal Ho Na Ho! ?

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Shubham Mishra

Founder and Chief Editor at PaidFreeDroid. Shubham likes to keep on top of the tech world and loves to help people around him who face day to day trouble with technology.

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